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“Come as our guests, leave as our friends.” Wes and Wanda Pitcher run Tuscan Hills Winery under this philosophy. Since opening in 2011, they have grown to host numerous weddings, showers, reunions, and parties, in addition to a number of specialty events. Wanda Pitcher’s love for hospitality shined through as she shared her history and journey of opening Tuscan Hills Winery. General Manager, Erin Hartke, discussed the importance of excellent customer service. Every customer that enters the winery is greeted by a friendly staff member and thanked as they leave. Although it may seem like a simple act, it can significantly improve a customer’s overall experience. The students left with some great tools to help them with their upcoming Trade Show.

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